1. Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to a plan, or contact us for support. This may include:
- Name and email address
- Payment information (processed securely by Paddle, our merchant of record — we never store card details)
- Portfolio and watchlist data you create
- Usage data and preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Analyze usage patterns to improve user experience
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With service providers who assist in our operations (e.g., payment processing)
- When required by law or to protect our rights
- In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.
5. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Data portability
6. Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the ‘Last updated’ date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@khaidolab.com.